Warranty Information & Activation

GAMO USA Warranty Activation Card

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GAMO Privacy Policy
For years, GamoUSA.com has developed relationships with our customers based on respect and integrity. We’re aware of the trust and confidence you demonstrate when you visit our website and provide us with information. The Privacy Notice below is posted to demonstrate our adherence to the practices you’ll find common to the best websites online. We promise that we will treat your information with the same honesty and sensitivity that we have displayed throughout our company’s history.
We will never share your email address, phone number or credit card information with any unrelated third party except as necessary to fulfill transactions that you initiate.
If you have any questions or concerns about our Privacy Notice, please e-mail us at: info@GamoUSA.com

GamoUSA.com Privacy Notice
By visiting the GamoUSA.com website you agree to accept the practices described in this Privacy Notice.

Changes to this Privacy Notice, Conditions of Use and Notices:
This Privacy Notice and our Terms of Use will change over time and the use of information that we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was most recently changed on July 26, 2011. If you visit our Web site your visit and any dispute over privacy is subject to this Notice and our Legal Notices, including the application of the laws of the State of Florida and in the Broward County.

Children:
GamoUSA.com does not sell products to persons under the age of 18. If you are under the age of 18, you are required to seek the approval of your parent or guardian to purchase products from this site. Further, we feel strongly about protecting the privacy of children. Therefore, we will never knowingly collect or maintain information from those we actually know are under 13 years of age. If you believe that your child’s information has been inadvertently collected by GAMO Outdoor USA, Inc., please contact us at info@GamoUSA.com, and we will immediately provide you with access to review any collected information concerning your child and a means to delete this information.

Personal Information Collected By GamoUSA.com:
GamoUSA.com uses information that we collect from our visitors to personalize and improve your visit at GamoUSA.com. GamoUSA.com may also use personal information to contact the winners of its Sweepstakes and Contests, send out newsletters, customize its site and may from time to time, contact its visitors to provide information requested by the visitor or to provide them with information regarding its products or services. The nature and frequency of these messages will vary depending upon the information we have about you. We gather the following types of information:

Information you give us:
GamoUSA.com collects any information, which you enter on our Web site. This information is normally provided when you search, buy, participate in a contest, sweepstakes or on-line survey, or when you communicate with any of our departments such as customer service, sales or technical services through our Web site, telephone, mail or fax. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information, e-mail addresses, and financial information such as your Social Security number. In some instances, we ask you for other people’s names and email addresses for the sole purpose of fulfilling your specific request to email certain specific information as part of our “email a friend” feature.

Automatic Information collected by us:
We (or agents on our behalf) collect anonymous information from visits to our sites through the use of “Web Beacons.” Web Beacons are simply web page elements which may employ cookie technology that enable us to record anonymous data about visits to or transactions made on our web site. This anonymous information is sometimes known as “clickstream data.” We may use this data to analyze trends and statistics to improve your online experience, or customer service. No personal data is collected through the use of Web Beacons on our sites. Through the use of cookies, we may also collect and analyze the IP address used to connect your computer to the Internet; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; and the URLs which lead you to and around our Web site including the date and time. Your browser allows you to reject cookies and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our Web site if you use this software but we will not be able to offer you our personalized services and we will be unable to accept any online orders from you.

Orders:
If you place an order we use a secure order form, which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase. At certain times we may offer financing options with or without third party participation. It is required by law for some purchases, we may need information provided by you (such as your address, birth date, social security number, and credit card number) may be used to request a credit report from third parties or may be sent to a third party for processing. You will always be informed of this at the time you select any available financing option. All information obtained from you in the course of transacting orders is used for the purpose of fulfilling your order in a timely manner and for communicating the status of your order with you. Additionally, upon placing an order, you will begin receiving both the GamoUSA.com catalog and the GamoUSA.com email newsletter unless you opt-out.

Email Newsletter Subscription:
If you request an email newsletter subscription or enter a GamoUSA.com sponsored sweepstakes, or you place orders we may send email with current promotions, catalogs and surveys etc. At any time you wish not to receive the same you may send us email clicking on the bottom of the email message to unsubscribe and enter UNSUBSCRIBE on the subject button. We will remove your email from our list within 2 – 3 weeks.

Sharing of Information with Third Parties:
Independent Contractors: We may employ other companies or individuals to provide certain services to us such as analyzing customer lists and data, providing marketing assistance, or consulting services. These third parties will have access to the information needed to perform their functions but cannot use that information for any other purpose. Any third parties who use our data will be fully bound by this privacy policy. In no event will the data being used by any unrelated third party include your email address unless explicitly authorized by the visitor to do so. With respect to sweepstakes or contests sponsored by GamoUSA.com, information may be shared in order to contact the winner and arrange for fulfillment of a prize.

Orders:
We will never share any telephone number(s), e-mail addresses, or credit card information, which you have given us with any marketing partner(s) or any unrelated third party.

Aggregate information:
We provide aggregate information to some of our business partners. This information does not allow them to identify you individually in any way.

Credit card companies and shippers:
When you buy something from us we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as UPS, Federal Express and the United States Postal Service to deliver your purchase. There also may be instances in which we drop-ship orders directly to you from one of our manufacturers or suppliers. These drop-shippers are only given your name, postal address, and telephone number for the sole purpose of fulfilling your order.

Third Party Transaction-Level Data:
If you visit our site from a third party site the third party site may be able to access select information from your individual transaction information. In order to track and credit your transaction the third party site may give you a unique code, cookie or graphic, which will uniquely identify you. This will only happen if you link directly from a third party site to our Web site. Any transactions made at our Web site while such a code is active will be reported back to the third party site. We will only report non-personal information to these sites such as the date of the transaction, the product(s) purchased and the amount spent. We will not report any information to these third party sites that will allow them to personally identify you and will never share your email address with any third party. The presence of a third party navigation bar atop our site is an indication that the third party site may be able to see your activity on our site

Link to Third Party Site:
Our Web site contains certain links to third party sites, such as our vendors/dealers. Please be aware that when you click on one of these links, you are moving outside a GamoUSA.com domain to another site. The privacy policy of GamoUSA.com does not cover these sites, which would be governed by the privacy policy of those sites. GamoUSA.com is not responsible or liable for the privacy practices or content found on these sites. We suggest that you check the Privacy Notice of each site you visit so you can understand how they collect, use and share your information.

Catalog Requests:
When you request a catalog from GamoUSA.com we share your name and postal address with a third party fulfillment company for the sole purpose of sending you the requested catalog. This third party does not store the information nor does it use this information for anything other than its intended purpose.

Information about Third Parties:
GamoUSA.com maintains relationships with other websites that operate as its affiliates; however, GamoUSA.com has no control over their activities. GamoUSA.com will immediately cease doing business with any affiliate that abuses the terms of the affiliate agreement. This includes, but is not limited to: spam, trademark infringement, predatory means of attracting visitors, or unlawful activities. To report abuse by an affiliate, please contact our Affiliate Manager at email info@GamoUSA.com.

Law Enforcement and Protection of Users:
We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of our users, and us or when we believe it is needed for fraud protection and/ or credit risk reduction.

Use of Text, Graphics, Images, Logos, Software, Code, and Related Material.
All text, graphics, images, logos, button icons, code, software, and related material is the property of GamoUSA.com, unless stated otherwise on our website, with all rights reserved. The compilation (meaning the collection, arrangement, and assembly) of all content on the site is the exclusive property of GamoUSA.com and is protected by U.S. and international copyright laws. Unauthorized use of the site may violate copyright, trademark, and other laws. You may not sell or modify the contents of our website or sweepstakes content, nor may you reproduce, display, publicly perform, distribute, or otherwise use the site in any way for any public or commercial purpose. The use of our website or its content on any other website, or in a networked computer environment, for any purpose is prohibited unless authorized by GamoUSA.com.

Customer/Distributor declares to know and undertake to comply with GamoUSA.COM’s Social Media Guidelines as follows:

The Customer/Distributor may use GamoUSA.COM’s trademarks, trade names and other symbols for the sole purpose of identifying and promoting GAMOUSA.COM’s products through its website or the social media in the GamoUSA.COM’s sole interest.

The Customer/Distributor is obliged to keep confidential all information provided to it by GamoUSA.COM (trade secrets).

In the case that the Customer/Distributor uses its own website domain, it is only authorized to use GamoUSA.COM’s trademarks to post contents for GamoUSA.COM’s products distribution purposes.

The Customer/Distributor undertakes: (i) not to register or apply for registration of any trademarks, trade names, symbols or Internet domain names of GamoUSA.COM or any other Company of the Group (or which are confusingly similar); (ii) to report any unfair competition or infringements of its industrial property rights in the social media that come to its attention; and (iii) to assist GamoUSA.COM in defending such rights.

GamoUSA.COM disclaims any liability for language suitability, fitness for a particular purpose or use, or any other matter, in any posted information by the Customer/Distributor either in its website or social media postings.

The Customer/Distributor is only authorized to post in its website his own catalog, pricelist and a link to GamoUSA.COM’s own website. Exceptionally, in case that the Customer/Distributor considers posting any different content, it shall be previously discussed and authorized in written by GamoUSA.COM.

The Customer/Distributor shall comply at all times, and specially when posting contents at the website and social media, with all that legislation in force regulating privacy, IP rights, competition, advertising, and any other related subject.

The Customer/Distributor shall also comply with any specific legislation related to the products offered or promoted and, specifically, with the legal age requirement in its country related to pistols and weapons use. No individual under the legal age shall appear without an adult standing next to him/her in any video/image/material related to GamoUSA.COM’s products and/or information.

The Customer/Distributor assumes full and complete responsibility and liability for the contents of the website and social media postings, which shall be respectful to other opinions and users. The entity or individual identified in each case as the one posting comments and/or sending pictures is the sole responsible for them. This entity or individual shall not use a nickname or profile that could remind or be associated with GamoUSA.COM.

Comments and/or pictures do not reproduce the opinion of GamoUSA.COM. In this sense, GamoUSA.COM shall in no event be responsible for the damages and prejudices that might be occasioned as a result of including comments and/or pictures in the forum, if applicable, or in any other section of the website.

GamoUSA.COM accepts no responsibility regarding the information contained in social media to which the Customer/Distributor can access by means of the website since those platforms have their own privacy policies, which are beyond the control of GamoUSA.COM.

GamoUSA.COM is exonerated of responsibility for the proper functioning of such networks, for the truth and legality of the contents or information which may be accessed and for any harm that the Customer/Distributor may sustain as a result of using such data.

GamoUSA.COM shall not be liable for any violation of the above sections and the Customer/Distributor is the exclusive responsible for any damages caused through the website and/or social media, holding GamoUSA.COM harmless from and against all demands, claims, or liability, related to such contents/postings.

GamoUSA.COM reserves the right to file a claim against the Customer/Distributor in case of any violation, which may have a negative effect to GamoUSA.COM’s reputation.



Business Transfer:
GamoUSA.com has been in business for years and our intent is to continue operating for many years to come. However, in the unlikely event that GamoUSA.com is sold, has its assets acquired or transferred, whether voluntarily or involuntarily, or merges or becomes affiliated with any other division, individual or entity, any customer information owned or under the control of GamoUSA.com may be one of the transferred assets.

Security:
We employ the encryption technology in all areas of the site which require you to provide your personal or account information, including online ordering, order status, catalog request and most contest forms. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full SSL support.

Cookies:
Cookies may be used for a variety of reasons. GamoUSA.com may use cookies to store information about the preferences of our Visitors and use that data to tailor the visitor’s experience or to display the contents according to their preferences. Should usernames and passwords be required for any of our users or members, passwords are encrypted to prevent unauthorized access to their accounts and information.

Choice/Opt-Out:
Our Web site gives you the opportunity to opt-out of receiving marketing communications from us. If you no longer wish to receive communications from us you may opt-out by emailing us with UNSUBSCRIBE on subject line to info@gamousa.com

SSL Data Encryption:
Our GamoUSA.com website is registered with site identification authorities to enable your browser to confirm our security identity before any transmission is sent. With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order and ensures that your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided. Security Guarantee If you are using a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater), the information you send us regarding your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted. At GamoUSA.com, we utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of: potentially sensitive information such as your name and address and other critically sensitive information like your credit card number.

GAMO USA Warranty Activation Card

Warranty Refunds/Repairs and Non-Warranty Repairs:

PLEASE CALL TO CUSTOMER SERVICE AT 479-636-1200 TO GET A RETURN AUTHORIZATION NUMBER PRIOR TO SENDING BACK ANY PRODUCT FOR REPAIR.

 

Refunds:
Consumer may receive a full refund under the following conditions only:

  • New, unused products purchased directly from GAMO USA
  • Returned to GAMO USA within 30 days from date product was delivered to consumer.
  • Product must remain in and contain all original packaging, manuals and accessories.

All refunds are subject to condition of merchandise received by GAMO USA, and must comply with the return policy.

All Returns:
Shipping and Handling Fees: Consumer is responsible for all shipping fees to GAMO USA, as well as all return shipping fees after repair or replacement. All shipping fees are non-refundable.
Restocking Fees: Items that are used, not in original packaging or otherwise not in new, sellable condition are subject to a minimum fifteen percent (15%) restocking fee.

DO NOT ATTEMPT TO DISASSEMBLE ANY ITEMS. ATTEMPTS TO CHANGE THE FUNCTION OR APPEARANCE OF ANY ITEM YOU PURCHASED FROM US WILL VOID THE WARRANTY AND YOUR RIGHT TO RETURN THE PRODUCT FOR A FULL REFUND.
All exchanges and refunds will be processed within two weeks from date of receipt of product at our facility.

All returns must include with the product:

  • Your invoice with the product, and write the reason for your return (exchange, refund, warranty repair) and your phone number on the back of that invoice.
  • A clearly written note explaining the nature of the problem, including your name, address, and telephone number.
  • Payment by credit card (Visa, Master Card or Discovery) for the amount of $15 to GAMO USA, for return shipping and handling on all items, plus sales tax.

GAMO warrants your airgun to be free of original defects in material and workmanship for a period of one, three or five years. The warranty period varies depending on the model of the Gamo air rifle you have purchased. In order to know your warranty period of your air rifle, please see below the list:

 

 

Air Rifle Model Caliber Item Number Warranty Period
Bone Collector Hunter .22 611006315554 5 years
Swarm Magnum .22 611006125554 5 years
Coyote Whisper Fusion .177 1464S54 5 years
Coyote Whisper Fusion .22 1465S54 5 years
Coyote Whisper Fusion .25 1472S54 5 years
Magnum .177 611006154 5 years
Magnum .22 61100615554 5 years
Urban PCP .22 600054 5 years
Whisper Fusion Elite 22 .22 6110096155WW54 5 years
Whisper Fusion Mach 1 .177 6110063254 5 years
Whisper Fusion Mach 1 .22 611006325554 5 years
Big Cat Maxxim 1400 .177 6110065954 3 years
Bone Collector Maxxim .177 611006254 3 years
Bone Collector Maxxim .22 61100625554 3 years
Hornet Maxxim .177 6110068154 3 years
Hornet Maxxim .22 611006815554 3 years
Outback Maxxim .177 6110062W54 3 years
Wasp Maxxim .177 61100682W54 3 years
Swarm Fusion 10X GEN 2 .177 6110063354 5 years
Swarm Fusion 10X GEN 2 .22 611006335554 5 years
Swarm Bone Collector 10X GEN2 Inertia .22 611003875554 5 years
Swarm Bone Collector .22 6110062254 3 years
Swarm Maxxim .22 6110037154 3 years
Swarm Maxxim .177 6110037154 3 years
Swarm Maxxim 10X GEN2 .22 611003855554 3 years
Swarm Maxxim 10X GEN2 .177 6110038554 3 years
Swarm Magnum 10X GEN2 .22 611003865554 5 years
Swarm Magnum 10X GEN2 .177 6110038654 5 years

* All other rifles and pistols not listed above carry one (1) year warranty.

Warranty Repairs and Non-Warranty Repairs:

  • PLEASE CALL TO CUSTOMER SERVICE AT 479-636-1200 TO GET A RETURN AUTHORIZATION NUMBER PRIOR TO SENDING BACK ANY PRODUCT FOR REPAIR.
  • Warranty includes parts and repair of any factory defect of material or workmanship. A copy of your original sales receipt is required unless your warranty information has been registered.
  • Payment by credit card (Visa, Master Card or Discovery) for the amount of $15 to GAMO USA, for return shipping and handling on all items, plus sales tax.
  • Include with your product a detailed letter explaining the nature of the problem. Be sure to indicate your name, address, and telephone number. Allow six (6) weeks for repairs.
  • In the event of a non-warranty repair, you will receive an estimate prior to any work being done. It is the customers’ responsibility to ensure the safe return of any goods. We recommend you use a method of shipping that provides you with a tracking number and insurance options. GAMO USA IS NOT LIABLE FOR ANY DAMAGED, LOST OR STOLEN MERCHANDISE DURING SHIPPING.

WARRANTY EXCLUSIONS:
WARRANTY ONLY APPLIES TO DEFECTS THAT OCCUR WITHIN NORMAL USE OF THE PRODUCT. WARRANTY SPECIFICALLY EXCLUDES PRODUCTS UNDER THE FOLLOWING CONDITIONS:

  • Used in a manner other than specified in the operations manual.
  • Normal wear and tear from regular use
  • Not properly maintained in compliance with handling instructions.
  • Damaged parts as a result from misuse, neglect or tampering, including but not limited to mainsprings, seals, sights, trigger guards, and butt plates.
  • Altered or repaired, or evidence of attempt of alterations or repairs, by persons other than a certified GAMO USA technician.

Should GAMO USA choose to replace the product, and the product is no longer available at the time warranty service is required, a substitution of similar performance and equal value will be made.

To return a GAMO USA product for repair, replacement, or refund, ship to:

GAMO USA Service Center
1700 N 2nd Street
Rogers, AR 72756

Canada residents for repair or replacement, please contact:
Blue Dog 3PL.
Burlington, ON
(844) 808-2583

GAMO USA warrants this product to be free of original defects in material and workmanship. This warranty is not transferable and as such is limited to the original purchaser. This warranty applies only to goods purchased in the United States. At its option, GAMO USA will repair or replace this product without charge for parts and labor upon an inspection by GAMO USA that the product does not indicate a defect caused by tampering or disassembly, or any other warranty exclusion as listed within this returns policy. In the event of a non-warranty repair, you will receive an estimate prior to any work being done.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. AS DEFINED BY FEDERAL LAW, THIS IS A LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS OF IMPLIED WARRANTY, SO THIS LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, ANY SUCH IMPLIED WARRANTY IS LIMITED TO THAT REQUIRED BY LAW. GAMO USA SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR OTHER ECONOMIC OR COMMERCIAL LOSSES. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. GAMO USA MAKES NO IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS (FOR A PARTICULAR PURPOSE). THE SOLE REMEDY PROVIDED IN THIS WARRANTY IS REPAIR OR REPLACEMENT OF THE PRODUCT.

For warranty or non-warranty repairs, product should be returned postage prepaid to the address provided above.

Charges for Non-Warranty Repairs*

Services Fees
General Labor $ 12.00 per hr minimum
Maintenance Service for Delta or Recon $ 29.95*
Maintenance Service for all other rifles $ 39.95*
Maintenance Services for all pistols $ 19.95*

*Cost of basic parts and labor, contingent upon inspection, further charges may apply. Any non-warranty repairs will be quoted to the owner prior to servicing. Guns will be test fired for accuracy prior to returning to the owner. Standard $15.00 shipping and handling fee apply to all return shipping, plus sales tax.

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